职位描述:
Responsibilities:
- Handle day to day customer service: receptions of orders / technical request, follow up and prepare quotations / hotline support.
- Communicate with customers: incident management, customer inquiries handling, complaint management.
- Coordinate with internal departments to ensure fulfillment of customer needs and treatment of incidents/complaints.
- Manage and update databases.
- Follow-up delivery status and deliveries in time.
- Install equipments/systems accordingly to the defined planning, timelines procedures and operating processes ; Adjust and fine tune subsystems.
- train customer to use properly and safely equipment/systems.
- Counsel customer on available spare parts and upgrades, report potential sales to the Service Sales Representative.
- Write and review (or contribute to the writing and the review of) technical notes, user manuals (text, illustrations, pictures), online help and enduser training materials.
Qualifications:

- University Degree in physics, medical physics or computer science.
- Working experience as a Radiotherapy Physicist is a major advantage
- Excellent knowledge and experience with treatment Planning Systems, in particular from Varian, ADAC/Philips, CMS/Elekta.
- Excellent knowledge and experience with data communications, in particular with DICOM, RT-DICOM and other industry standards.
- Experience with dose delivery systems
- Able to work independently
- Fluency in English (reading and speaking)
- Excellent interpersonal skills