Position: Field Service Specialist$Reporting: Field Service Manager, China/HK$Location: Shanghai$$Position Summary:$The Field Service Specialist will provides highly visible customer support through the performance of on-site installation, training, customer education, troubleshooting/repair, IQ/OQ and general support of QIAGEN solutions, including consumables, instrumentation and applications in all markets. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and identifies if the responsibility for problem resolution falls to sales personnel, or service. May promote the sale of service products.$$Primary Responsibilities:$- Focused on Post sale technical field support to all customers.$- Involvement in and responsibility for on-site installation, customer training, education and/or troubleshooting on QIAGEN solutions, including consumables, instrumentation and applications in all markets. Moderate level of repair work and using of tools will be required.$- Contribute to achieve and maintain regulatory compliance, performing IQ/OQ.$- Develop and maintain highest possible level of technical knowledge and networking.$- Maintain medium level knowledge of automation / instrumentation and related applications.$- Provide second –tier support for Sales and Technical Support by performing trainings, seminars for internal and external customers.$- Maintain and develop positive relationships with customers. $- Assist in the development and maintenance of reference customers.$- Actively promote QIAGEN products including Service and Support products and assist in exceeding revenue targets.$- Utilize all available tools such as Service Reports, Spare Part &Service Manuals, ISI Notes, and the relevant databases to input information that will increase effectiveness$- Give active feedback to Sales, Marketing, Global Product Support, Global training and your team/management.$- Provide cross-border/district/region support when required.$$Primary Position Requirements:$- University degree in Biological Science or equivalent experience.$- Extensive practical/lab experience, or at least 2 Years in QIAGEN Technical Service or Field Service highly desirable.$- Comprehensive technical knowledge and understanding of QIAGEN and/or competitor products for all market segments.$- Valid drivers license and Passport and willingness to extensive travel, national and internationally.$- Very good communication skills.$- Written and verbal English language communication skills.$- Ability to follow business processes and give feedback.$- Ability to work both independently and in a structured working environment.$