Roles
and Responsibilities


Embody
XX core values and set a service-oriented, collaborative culture in the
center through role-modeling
Attract
and hire quality employees, train, motivate and engage staff at all
levels, retain star performers
Engage
with customers actively and personally, and create an environment in which
all staff treat our customers respectfully, like they are yours first or
last
Get
your hands dirty and dive into the details of the business, and always
identify new ways to deliver the best customer services
Take
care of customer complaints and refund process, turn unhappy or angry
customers into our advocate
Drive
sales revenue through new customer acquisition, referral from and
retention of current students and retention
Monitor
the center performance through verification and analysis of financial
reports, sales reports and student satisfaction reports (NPS results);
makes sure center is in compliance with all XX English Center processes,
policies and procedures
Work
closely with regional and national teams to ensure consistent product and
service delivery, including CSO, Operations, Education Service, Product Development,
RED, Finance and Payroll teams; always provide feedbacks that help improve
our business continuously
Ensure
a safe, clean, delightful working and learning environment for staff and
students
In
a nutshell, run and grow a meaningful business with sound financial
result, through people and service