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电话客服主管/呼叫中心主管/客服经理 [ 投诉职位 ]

英谛捷医药科技咨询(上海)有限公司

薪水:面议

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:生物工程、制药、环保
  • 年龄要求:27~45岁
  • 要求学历:大专
  • 招聘人数:1人
  • 工作经验:7年以上
  • 专业要求:不限

任职要求/岗位职责

1业务层面:
- 负责确保项目正常运营,完成既定的KPI目标;
- 负责制定员工每月成长计划,并完成既定的KPI提升目标;
2运营层面:
- 监控项目每日KPI达成情况并及时发现运营出现的问题,做出相应的调整和改进并以会议形式或一对一辅导模式与电话代表进行沟通;
- 与项目质量监控主管沟通,根据业务需求进一步明确监控重点以及根据电话代表业绩调整监控比例,确保电话代表的执行力;
- 与医学主管定期沟通,制定从疾病、产品业务角度提升的培训计划;
3报告层面:
- 日报、周报的报告制作;
- 根据业务不同阶段需求,匹配当下业务需求做出相应的报告分析和方案建议;
任职资格:
1 大专及以上学历,3年以上呼叫中心运营管理经验;
2具备相当的数据分析能力,可从日常数据中发现运营出现的问题;
3具备的语言表达能力和沟通技巧,能够承受工作压力;
4良好的服务意识、较强的责任心和执行力,富有工作热情和团队意识,能调动员工积极性,提高效率;
5熟练应用各类日常办公软件

企业介绍

Indegene is a leading integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, regulatory, training, and research & analytics services.


Through an innovative and game changing business model, Indegene is growing rapidly across USA, Europe and the Emerging Markets. Indegene has a proven track record of delivery with 15 of the Top 20 global biopharmaceutical companies and has routinely won prestigious industry awards including Hermes, RX club, Marcom and Webby for medical marketing and training initiatives.


Leveraging the depth of our scientific expertise, scale of operations, hybrid delivery model, global footprint and intellectual property, we deliver value across multiple dimensions including cost-effectiveness, ability to work with global teams and their local affiliates, and the ability to deploy cutting edge innovative platforms for R&D and marketing


Our services include Promotional Medical Education and allied marketing services, MedComm, Medical affairs, Regulatory Writing, training Solutions, Digital Strategy, Research and Analytics, Creative Production Services and Pack Management. We also have proprietary platforms and products called Phynx in the area of alternate channel for physician engagement, Optimax, in the area of patient adherence & compliance, MedEngage online platform for KOL engagements and trialPedia a clinical trial analytics and benchmarking platforms.

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